Honda, First and Harvey Norman at iStrategy- Omni channel retailing

iStrategy, Sydney Convention Centre, 16-17 April 2013

See Gordon Nugent, Head of eCommerce for Harvey Norman, Kevin Lillie, General Manager of Honda, and Jon Ostler, Group GM of FIRST, debate “The Facts, Fiction and Misdirection of Omni Channel Retailing & Customer Experience”.

Ecommerce, multi- and mobile-device computing, and bricks-and-mortar shopping have collided and the result is omni-channel retailing. Customers are using the technology at their fingertips to shop when they are commuting, at home and work, and even when they are in a physical store.

For the retailer, there is nowhere to hide: it’s time to understand, embrace and execute in order to survive and thrive.

Jon and the panellists will discuss why it’s important to not only be available across multiple advertising touch points such as social media, websites, mobile devices and in-store, but to also be consistent with messaging and the customer experience.

Key takeaways:

  • Hear from leading voices in the omni-channel retailing space on the constant evolution of the changing market
  • Understand the advantages to omni-channel retailing
  • Learn the importance of business without boundaries, expanding out from bricks and mortar and how it can benefit your business

What: The Facts, Fiction and Misdirection of Omni-Channel Retailing & Customer Experience

Who: Jon Ostler, Group General Manager of FIRST; Gordon Nugent, Head of eCommerce for Harvey Norman; Kevin Lillie, General Manager of Honda

Where: Sydney Convention & Exhibition Centre

When:  10:00-10:40am, Tuesday, 16th of April 2013

Limited tickets are available, book now and get a 25% discount with promo code “First25”.


Attending iStrategy Sydney? Why not link up with Jon to request a meeting via LinkedIn:

Jon Ostler on LinkedIn